© IMPERFECT PHOTOGRAPHY
imperfectphotography.com.au
Digital downloads supplied by Imperfect Photography are provided in good faith and are expected to be accessible and functional at the time of delivery.
If a digital file is:
Faulty
Inaccessible
Corrupted at the time of delivery
You may be entitled to a remedy under Australian Consumer Law (ACL).
Where delivery has been successfully completed and the file has been accessed or saved, Imperfect Photography is not responsible, to the extent permitted by law, for issues arising after delivery, including:
Customer handling or storage issues
Device compatibility limitations
Accidental deletion
Corruption occurring after download.
Under Australian Consumer Law (ACL), you are entitled to a remedy if a product or service:
Is faulty, or defective
Is not as described
Does not meet acceptable quality standards.
Where a problem is confirmed remedies may include:
Replacement of the digital file
Refund where required under law
As all purchases are processed via eBay, refund processing and dispute handling are also subject to eBay's policies.
Change-of-mind purchases are not eligible for refunds unless required under Australian Consumer Law.
Complimentary postcards are provided without charge and are not classified as purchased goods.
However, if a file is inaccessible or faulty at the time of delivery, we will make reasonable efforts to provide a working replacement where possible.
Imperfect Photography is committed to providing fair, respectful, and transparent service to every customer.
If you believe your consumer rights have not been met, please contact us directly so we can work toward a prompt and appropriate resolution.
We aim to resolve all matters promptly, professionally, and in accordance with Australian Consumer Law.
To assist with matters being resolved effectively, we kindly request customers to:
Provide accurate information when requesting services
Contact Imperfect Photography as soon as possible regarding any concerns
Retain proof of purchase where applicable.
Postal address:
Imperfect Photography
PO Box 430
Warrnambool VIC 3280
Australia
Email:
